Terms & Conditions

Last Updated: 30-05-2026

Welcome to MediGuide Worldwide. These Terms and Conditions (“Terms”) govern your access to and use of our website (mediguideworldwide.com) and our medical travel facilitation and patient coordination services (“Services”).

By accessing our website, contacting us, or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our website or Services.

1. About MediGuide Worldwide

MediGuide Worldwide (“we,” “our,” “us,” or “Company”) is a medical travel facilitation company headquartered in Hyderabad, India. We help international patients connect with trusted hospitals, specialist doctors, and healthcare providers worldwide. We coordinate medical travel, including hospital selection, treatment planning, visa assistance, and patient support.

We are not a hospital, clinic, or healthcare provider. We do not provide medical advice, diagnosis, or treatment. All medical decisions are made by licensed healthcare professionals at our partner hospitals.

2. Eligibility

To use our Services, you must:

Be at least 18 years of age, or be a parent or legal guardian acting on behalf of a minor
Have the legal capacity to enter into binding agreements
Provide accurate, complete, and current information about yourself and any patient you represent
Agree to comply with these Terms and all applicable laws

If you are using our Services on behalf of another person (such as a family member or patient), you confirm that you have the authority to do so and to share their medical information with us.

3. Nature of Our Services

Our Services include, but are not limited to:

Reviewing patient medical reports and case histories
Recommending suitable hospitals and specialist doctors
Coordinating consultations, appointments, and second medical opinions
Providing treatment cost estimates and planning guidance
Assisting with visa documentation, travel bookings, accommodation, and airport transfers
Offering language and interpretation support
Providing post-treatment follow-up coordination

Our role is that of a facilitator and coordinator. We do not perform or supervise any medical procedure, and we do not employ the doctors or medical staff at partner hospitals.

4. Medical Disclaimer

The information provided on our website and through our Services is for informational and coordination purposes only. It is not a substitute for professional medical advice, diagnosis, or treatment.

All medical decisions, diagnoses, and treatments are made by licensed healthcare professionals at the chosen hospital
We do not guarantee any medical outcomes, success of treatment, or recovery
Treatment recommendations, costs, and timelines provided by us are estimates based on information from partner hospitals and may change
You acknowledge that all medical procedures carry inherent risks
You are responsible for understanding the risks, benefits, and alternatives of any treatment before proceeding

We strongly encourage you to ask questions and seek independent medical opinions before making any treatment decision.

5. Hospital and Doctor Selection

While we recommend partner hospitals and doctors based on your medical needs, the final choice rests with you. By choosing a particular hospital or doctor:

You enter into a direct relationship with that hospital and doctor for medical services
Treatment fees, hospital policies, and medical agreements are between you and the hospital
We are not a party to any contract between you and the hospital or doctor
We are not responsible for the quality of medical care, hospital services, or outcomes

We make reasonable efforts to recommend reputable and accredited facilities, but we do not warrant or guarantee the qualifications, conduct, or services of any third-party provider.

6. Fees and Payments

Our Services

Many of our coordination services are offered free of charge to patients. Where service fees apply, they will be clearly communicated to you in advance.

Hospital and Treatment Fees

Treatment costs, hospital fees, medication charges, and other medical expenses are paid directly to the hospital or service provider. We do not collect treatment payments on behalf of hospitals.

Third-Party Fees

Costs related to travel, visas, accommodation, transportation, interpretation, and other ancillary services are the patient’s responsibility and are paid directly to the respective providers.

Estimates

All cost estimates we provide are based on information from partner hospitals at the time of quotation. Final costs may vary based on actual diagnosis, treatment requirements, hospital stay duration, and complications.

7. Patient Responsibilities

By using our Services, you agree to:

Provide accurate, complete, and truthful information about your medical condition, history, and identity
Share medical reports, scans, and documents required for case evaluation
Disclose any pre-existing conditions, allergies, medications, or relevant medical history
Comply with hospital policies, doctor instructions, and treatment protocols
Arrange your own valid passport, visa, and travel documents (with our assistance where applicable)
Maintain appropriate travel and medical insurance coverage
Pay all treatment, travel, and ancillary costs directly to the relevant providers
Behave respectfully with our team, hospital staff, and service providers

Failure to provide accurate information may impact our ability to assist you and may affect treatment outcomes.

8. Cancellations and Refunds

Treatment cancellations, rescheduling, and refunds are governed by the policies of the respective hospital
Travel-related cancellations (flights, hotels, visa fees) are subject to the policies of the respective service providers
Where MediGuide Worldwide charges a service fee, our refund policy will be communicated at the time of engagement
We are not responsible for refunds of hospital, travel, or third-party charges

9. Limitation of Liability

To the maximum extent permitted by law:

MediGuide Worldwide acts solely as a facilitator and coordinator of medical travel services
We are not liable for medical outcomes, complications, side effects, treatment failures, or any adverse events arising from medical procedures
We are not liable for the actions, negligence, or omissions of hospitals, doctors, medical staff, travel agencies, accommodation providers, or any third party
We are not liable for delays, cancellations, visa rejections, flight disruptions, or any travel-related issues
We are not liable for any indirect, incidental, consequential, special, or punitive damages
Our total liability, if any, shall not exceed the total fees you have paid directly to MediGuide Worldwide in the twelve (12) months preceding the claim

Some jurisdictions do not allow certain limitations of liability — in such cases, our liability is limited to the maximum extent permitted by applicable law.

10. Indemnification

You agree to indemnify, defend, and hold harmless MediGuide Worldwide, its directors, employees, partners, and affiliates from any claims, damages, losses, liabilities, costs, or expenses (including reasonable legal fees) arising from:

Your use of our website or Services
Your breach of these Terms
Your violation of any law or third-party rights
Inaccurate or false information provided by you
Any medical treatment or service received at a partner hospital

11. Confidentiality and Privacy

Your personal and medical information is handled in accordance with our Privacy Policy. By using our Services, you consent to the collection, storage, and sharing of your information as described in the Privacy Policy.

You agree to keep any confidential information shared by us (including partner hospital details, pricing, internal processes) confidential and not disclose it to unauthorized third parties.

12. Intellectual Property

All content on our website — including text, logos, graphics, images, videos, branding, and design — is the property of MediGuide Worldwide or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not:

Copy, reproduce, distribute, or republish our content without written permission
Use our logo, branding, or trademarks for commercial purposes
Modify, reverse-engineer, or create derivative works from our website or content

Limited personal, non-commercial use is permitted for the purpose of using our Services.

13. Third-Party Links and Services

Our website may contain links to third-party websites, hospitals, doctors, payment gateways, and service providers. We do not control these third parties and are not responsible for:

Their content, accuracy, or availability
Their privacy practices or terms of service
Any transactions or relationships you enter into with them

Your use of third-party websites and services is at your own risk and subject to their respective terms.

14. Marketing Communications

By providing your contact information, you consent to receive communications from us regarding your case, our Services, treatment updates, and occasional informational content. You may opt out of marketing communications at any time by clicking unsubscribe or contacting us directly. Essential service-related communications (such as appointment coordination) cannot be opted out of while you are an active user of our Services.

15. Termination

We reserve the right to suspend or terminate your access to our website or Services at any time, without notice, if:

You violate these Terms
You provide false or misleading information
Your conduct is abusive, threatening, or disrespectful
Required by law or to protect the rights and safety of others

You may discontinue using our Services at any time by notifying us. Termination does not affect rights and obligations that accrued before the termination date.

16. Force Majeure

We shall not be liable for any failure or delay in performing our Services due to events beyond our reasonable control, including but not limited to:

Natural disasters, pandemics, or epidemics
War, terrorism, or civil unrest
Government actions, travel restrictions, or visa policies
Strikes, labor disputes, or supply chain disruptions
Internet, communication, or technology failures
Acts of God

17. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

Any disputes arising out of or in connection with these Terms or our Services shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana, India.

18. Dispute Resolution

Before initiating any legal action, you agree to first attempt to resolve any dispute by contacting us in good faith. We will make reasonable efforts to address your concerns amicably. If the dispute cannot be resolved through informal communication, it may be referred to mediation or arbitration before pursuing legal remedies, as agreed by both parties.

19. Changes to These Terms

We reserve the right to modify or update these Terms at any time. Changes will be effective when posted on our website with an updated “Last Updated” date. Your continued use of our website or Services after changes are posted constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

20. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely matches the intent of the original.

21. Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and MediGuide Worldwide regarding your use of our website and Services. They supersede any prior agreements, understandings, or representations.

22. Contact Us

For any questions, concerns, or feedback about these Terms, please contact us:

MediGuide Worldwide Email: info@mediguideworldwide.com Phone / WhatsApp: +91 8639884769 Address: Gachibowli, Hyderabad, India

By using our website or Services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.